Refund policy

All embroidered items at BB's Thread Co. are done in house, made to order, so here's how returns work.

Personalized items are final sale. Anything embroidered with a name, monogram, initials or custom text is made just for you, so it can't be returned or exchanged.

Non-personalized items can be returned for store credit. If something without personalization isn't quite right, reach out within 14 days of delivery. Items must be unused, unwashed and in their original condition. Return shipping is paid by the customer, and once your return arrives, store credit for the item price will be issued to you by email.

Damaged or incorrect orders. If your order arrives damaged or isn't what you ordered, contact us within 7 days of delivery with a photo and we'll make it right with a replacement or refund.

To start a return, text us at 334-695-5095 or use the contact form on our Contact page.